THE SIGN BRIDGE LTD - TERMS AND CONDITIONS
(Version 3.0 — Updated July 2026)
1. Interpretation
1.1 In these Terms:
"BUYER" means the person who accepts the Seller’s Written Quotation for the sale of the Goods or whose Written order for the Goods is accepted by the Seller;
"GOODS" means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Terms;
"SERVICES" means the service to be provided by the Seller to the Buyer in accordance with these Terms;
"SELLER" means The Sign Bridge Limited (company no. 12730758) of Unit L&M, Ringstones Industrial Estate, Bridgemont, Whaley Bridge, High Peak, SK23 7PD;
"CONTRACT" means the contract for the sale and purchase of the Goods;
"TERMS" means the standard terms of sale set out in this document and (unless the context otherwise requires) includes any special terms agreed in Writing between the Buyer and the Seller;
"WRITING", and any similar expression, includes email and other forms of electronic communication, but excludes facsimile transmission.
1.2 A reference in these Terms to a provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.3 The headings in these Terms are for convenience only and shall not affect their interpretation.
2. Basis of the Sale
2.1 The Seller shall sell and the Buyer shall purchase the Goods and Services in accordance with the Seller’s Written quotation, or the Buyer’s Written order, subject in either case to these Terms, which shall govern the Contract to the exclusion of any other terms.
2.2 No variation to these Terms shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.
2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed.
2.4 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer’s own risk, and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
3. Orders and Specifications
3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller’s authorised representative.
3.2 The quantity, quality and description of the Goods and Services and any specification for them shall be as set out in the Seller’s quotation or the Buyer’s order.
3.3 The Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with, or paid or agreed to be paid by the Seller in settlement of, any claim for infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person which results from the Seller’s use of the Buyer’s specification.
3.4 The Seller reserves the right to make any changes in the specification of the Goods and Services which are required to conform with any applicable statutory, UKCA, or other UK regulatory requirements or, where the Goods are to be supplied and the Services are to be provided to the Seller’s specification, which do not materially affect their quality or performance.
3.5 No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in Writing of the Seller and on terms that the Buyer shall indemnify the Seller in full against all loss and costs incurred by the Seller as a result of cancellation.
3.6 Intellectual Property & Design Rights
All intellectual property rights, copyright, design rights, and vector artwork generated by the Seller during the quotation, design, or proofing process shall remain the exclusive property of the Seller. No licence is granted to the Buyer to use, copy, or distribute these designs with any third party unless a formal transfer of intellectual property is agreed in Writing and paid for in full.
3.7 Colour Matching & Manufacturing Tolerances
While the Seller will make every effort to match colours to approved digital proofs, the Buyer acknowledges that exact colour replication is not guaranteed due to variations in display screens, printing processes, and material substrates. The Seller will only guarantee colour accuracy where specific RAL, Pantone, or paint references are agreed in Writing prior to manufacture. All Goods are subject to standard manufacturing tolerances of +/- 3mm.
4. Price of the Goods and Services
4.1 The price of the Goods shall be the Seller’s quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price listed in the Seller’s published price list current at the date of acceptance of the order. All prices quoted are valid for 30 days only or until earlier acceptance by the Buyer, after which time they may be altered in accordance with Condition 4.2 below.
4.2 The Seller reserves the right, by giving Written notice to the Buyer at any time before delivery, to increase the price of the Goods and Services to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions, or to rectify a mistake in the price.
4.3 Where the Goods to be delivered to the Buyer’s premises are damaged in transit the Buyer shall mark the third-party courier’s documentation to indicate that the contents have been received “unchecked” and provide full co-operation to the Seller in making a claim against the third-party courier.
4.4 Except where stated, the price is exclusive of any applicable value added tax.
4.5 In the event that the Buyer cancels an order after work has commenced on the order, the Seller will calculate the costs it has incurred – including materials purchased and design time – and the Buyer will be liable for these costs. The Seller can, at their discretion, deduct these costs from any deposit that may have been paid when the order was placed.
5. Terms of Payment
5.1 50% of the quoted price is due and payable immediately upon the date of the Contract where the signs are to be installed. In the case of a supply-only order, then a 100% deposit is payable. Any balance is due as soon as the installation has been completed.
5.2 Subject to any special terms agreed in Writing between the Buyer and the Seller, the Seller may invoice the Buyer for the balance of the price of the Goods and Services on or at any time after delivery of the Goods or provision of the Services, unless the Goods are to be collected by the Buyer or the Buyer wrongfully fails to take delivery of the Goods, in which event the Seller shall be entitled to invoice the Buyer for the price at any time after the Seller has failed to take delivery of the Goods or accept performance of the Services.
5.3 The Buyer shall pay the price within 30 days of the date of the Seller’s invoice, and the Seller shall be entitled to recover the price, notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the Buyer. The time of payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon request.
5.4 If the Buyer fails to make any payment on the due date then, without limiting any other right or remedy available to the Seller, the Seller may:
5.4.1 cancel the contract or suspend any further deliveries to the Buyer;
5.4.2 charge the Buyer interest (both before and after any judgement) on the amount unpaid. For commercial Buyers, interest will be charged at the statutory rate of 8% per annum above the Bank of England base rate from time to time under the Late Payment of Commercial Debts (Interest) Act 1998. For non-commercial/consumer Buyers, interest will be charged at the statutory rate of 8% per annum simple interest under the County Courts Act 1984.
6. Delivery & Installation
6.1 Delivery of the Goods shall be made at the Buyer’s premises or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place.
6.2 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in Writing. The Goods may be delivered by the Seller in advance of the quoted delivery date on giving reasonable notice to the Buyer.
6.3 The Seller may deliver the Goods in instalments and provide the Services in stages, and each delivery and provision shall constitute a separate contract and failure by the Seller to deliver or provide any one or more of the instalments or stages in accordance with these Terms or any claim by the Buyer in respect of any one or more instalments or stages shall not entitle the Buyer to treat the Contract as a whole as repudiated.
6.4 If the Seller fails to deliver the Goods or provide the Services for any reason other than any cause beyond the Seller’s reasonable control or the Buyer’s fault, and the Seller is accordingly liable to the Buyer, the Seller’s liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered or supplied over the price of the Goods and Services.
6.5 The Seller provides an artwork design service to the Buyer so that, before the Goods are made, there is a clear approval for what the Goods will look like. It is accepted that the Buyer will want to revise the artwork from time to time before giving this approval. The Seller is willing to make three revisions to the artwork as part of its service. For any revisions beyond this, the Seller reserves the right to charge for design at a rate of £195 per revision. The Seller will notify the Buyer in advance of making such a charge.
6.6 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without limiting any other right or remedy available to the Seller, the Seller may:
6.6.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
6.6.2 Cancellation of a planned delivery or installation by the customer will result in the following charges:
1 weeks’ notice = no charge
2 full days’ notice = 50% of the installation charge
Less than 2 days’ notice = 100% installation charge
6.7 Installation Conditions (Access & Ground)
The Buyer is solely responsible for ensuring that safe, clear, and unobstructed access is provided for the Seller's installation team and any required access machinery on the scheduled date. If the installation is blocked, delayed, or cancelled due to restricted access, site hazards, or lack of local permits/permissions, the Seller reserves the right to charge re-attendance and equipment stand-down fees.
6.8 Underground Services & Excavation
Where the Services involve digging, excavation, or ground fixings, the Buyer is solely responsible for identifying and marking all underground services, pipes, cables, and utilities on site, and providing accurate schematics to the Seller. The Seller accepts no liability whatsoever for damage to unmarked or incorrectly marked underground utilities, and the Buyer shall indemnify the Seller in full against any claims, losses, or repair costs arising from striking such utilities.
6.9 Removal & Disposal of Existing Signage
Unless expressly included as a separate line item in the Written quotation, the Seller's price does not include the disposal or recycling of existing signage removed from the site. Where removal is carried out, the Seller reserves the right to charge the Buyer for commercial waste disposal fees, landfill taxes, and UK WEEE (Waste Electrical and Electronic Equipment) compliance recycling costs.
7. Risk and Property
7.1 Risk of damage to or loss of the Goods shall pass to the Buyer:
7.1.1 in the case of Goods to be delivered at the Seller’s premises, at the time when the Seller notifies the Buyer that the Goods are available for collection; or
7.1.2 in the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Terms, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property, but the Buyer may use the Goods in the ordinary course of its business.
7.4 Until such time as the property in the Goods passes to the Buyer, the Seller may at any time require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, enter on any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
7.5 The Seller may use photos of the Goods for its own marketing purposes and may publish information concerning the order for its own marketing purposes – except where the Buyer notifies the Seller in writing that this is not permitted.
8. Warranties and Liability
8.1 Subject to the following provisions, the Seller warrants that the Goods supplied and the Services provided will correspond with their specification at the time of delivery or performance and will be free from defects in material and manufacturing workmanship under the terms explicitly set out in Condition 8.2 and Condition 8.11.
8.2 Guarantees & Product Specific Warranties
8.2.1 Permanent Signage Products: The Seller offers a 3-Year Warranty (extendable up to 5 Years depending on the specific solution as confirmed in the Written quotation) on permanent signage structures and manufactured sign faces against defects in materials, corrosion, or colour-fastness.
Warranty Limitation: This product warranty covers the repair or replacement of defective parts only. The cost of hiring specialist access equipment (including but not limited to MEWPs, cherry pickers, scaffolding, or tower systems) required to access, uninstall, or reinstall signs mounted at height is expressly excluded from this warranty and remains the sole financial responsibility of the Buyer.
8.2.2 Workmanship & Installation Warranty: Where the Seller carries out physical installation of the Goods, a 12-Month Workmanship Warranty is provided on physical fixings, brackets, and structural mounting. This warranty runs from the date of completion of installation.
8.2.3 Illuminated Components & LEDs: Internal LED components, wiring, and power supply driver units carry a 12-Month standard manufacturer warranty (unless a longer component manufacturer warranty is explicitly agreed in writing in the Quotation).
8.3 In the event that the Goods and / or Services do not comply with the specification due to a defect in material, workmanship or design (other than a design specified by the Buyer) then the Seller will at its option repair or replace such Goods and / or re-perform or refund the price of such Services.
8.4 The above warranties are given by the Seller subject to the following conditions:
8.4.1 the Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer;
8.4.2 the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, accidental damage, vandalism, or acts of God (including but not limited to severe weather, wind speeds exceeding Beaufort Scale 8, or lightning strikes);
8.4.3 Host Structure Deterioration: The Seller shall be under no liability under the workmanship or structural warranty if a fixing failure or damage occurs as a result of a defect, rot, cracking, crumbling, moisture ingress, or structural failure of the host building surface, masonry, fascia, timber, cladding, or canopy to which the Goods are attached or applied;
8.4.4 Adherence to Care Guidelines: The Seller shall be under no liability under any warranty if the Buyer fails to follow the Seller's oral or Written instructions, including the guidelines and checklists detailed in The Sign Bridge Care & Maintenance Guide (including but not limited to damages caused by high-pressure washing, steam cleaning, abrasive chemicals, or failure to perform recommended 6-month visual checks);
8.4.5 the Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.
8.5 Any repaired or replacement Goods or re-performed Services will be liable to repair or replacement and / or re-performance or refund under the terms specified in Condition 8.1 for the unexpired portion of the original warranty period.
8.6 The Buyer shall be deemed to have accepted the Goods 48 hours after delivery to the Buyer. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
8.7 Except in respect of death or personal injury caused by the Seller’s negligence the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or provision of the Services (including any delay or failure to supply the Goods or provide the Services in accordance with the Contract or at all) or their use by the Buyer, and the entire liability of the Seller under or in connection with the Contract shall not exceed the price of the Goods and Services, except as expressly provided in these Terms.
8.8 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:
8.8.1 Act of God, explosion, flood, tempest, fire or accident;
8.8.2 war or threat of war, terrorism, sabotage, insurrection, civil disturbance, requisition, national telecommunications or power network outage, pandemic, epidemic, or force majeure;
8.8.3 acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
8.8.4 import or export regulations or embargoes;
8.8.5 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
8.8.6 difficulties in obtaining raw materials, labour, fuel, parts or machinery;
8.8.7 power failure or breakdown in machinery.
8.9 Where the Buyer has delivered any item of equipment, plant, machinery or any vehicles to the Seller’s premises for the purposes of attachment or application of the Goods or performance of the Services then the Seller accepts no liability whatsoever (save for personal injury or death as a result of the Seller’s negligence) for any damage to the equipment, plant, machinery or vehicle, indirect, special or consequential loss or damage, loss of profit, costs, expenses or other claims for compensation whatsoever whether caused by the negligence of the Seller, its employees or agents or otherwise.
8.10 The Buyer acknowledges that the above provisions of this Condition 8 are reasonable and reflected in the price, which may be higher without those provisions, and the Buyer will accept such risk and / or insure accordingly.
8.11 Temporary Signage Exclusion
Temporary signs such as banners, flags, exhibition signs, Correx boards, foam boards, and short-term life-expectancy signage carry NO warranty or guarantee of longevity whatsoever, as per industry standards.
8.12 Structural Approvals & Local Authority Permits
The Buyer remains solely responsible for obtaining all necessary local planning approvals, landlord permissions, advertisement consents, and structural or electrical engineering certificates before the Seller commences installation. The Seller accepts no liability for fines, building removal orders, or structural building failures linked to lack of proper structural/planning validation.
8.13 Vehicle Livery, Paintwork, & Wrap Safeguards
8.13.1 Pre-Installation Cleaning: The Buyer must present vehicles thoroughly washed, clean, and free of road dirt, wax, grease, and polish prior to the scheduled application. Additional clean-up fees may apply if the installation team must spend unexpected prep time washing the vehicle.
8.13.2 Paint Integrity: The Seller accepts no liability for vinyl adhesive failures or damage arising from application or removal on vehicles with underlying paint rot, rust, poor clear-coat lacquer, or non-factory re-sprays. Vinyl removal on re-sprayed paint runs the risk of lifting paint/lacquer and is carried out entirely at the Buyer’s own risk.
9. Insolvency of Buyer
9.1 If the Buyer makes a composition or voluntary arrangement with its creditors or becomes bankrupt or enters administration or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction), or a moratorium comes into force in respect of the Buyer (within the meaning of the Insolvency Act 1986) or the Buyer ceases, or threatens to cease, to carry on business then the Seller may cancel the Contract or suspend any further deliveries or provision under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable.
10. General
10.1 Any notice under these Terms shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
10.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
10.3 All future contracts between the Buyer and Seller shall be deemed subject to these Terms unless varied in writing.
10.4 If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected.
10.5 The Contract shall be governed by the laws of England, and the Buyer agrees to submit to the exclusive jurisdiction of the English courts and any claim arising under this contract shall be brought in the Derbyshire County Court.